Thanks to our extensive experience in the Horeca sector, we offer a full range of highly professional services for hotels, restaurants, bars, cafés, ice cream parlors, casinos and gaming halls.Our goal is always to improve internal processes, enhance the overall offer, and build customer loyalty by creating unique and memorable experiences.
Here below you will find an overview of our main services:
Services for Hotels
- Optimization of internal procedures.
- Development of marketing and media plans.
- Internal staff assessment.
- Recruitment of qualified personnel
- Definition, start-up, and reorganization of restaurants, bars, wellness centers, and entertainment facilities within the structure.
- Menu creation and recipe development with detailed food cost definition.
- Mystery Guest programs and hospitality audits to monitor customer satisfaction.
- Analysis and implementation of customer loyalty programs.
- Organization of events.
- Design, production, and printing of catalogs, brochures, flyers, and merchandising.
Services for Restaurants, Bars, and Ice Cream Parlors
- Optimization of internal procedures.
- Implementation of customer loyalty programs.
- Menu creation and recipe development with detailed food cost definition.
- Consulting and support for health and hygiene compliance (ASL and HACCP).
- For ice cream parlors: creation of innovative, all-natural ice cream flavors.
- Internal staff assessment.
- Redesign of venue layout.
- Real estate search for new openings.
- Concept creation and design of retail spaces (with the support of our architects).
- Set-up and opening of new venues.
- Management of all bureaucratic requirements for opening.
- Research and implementation of necessary equipment.
- Recruitment of qualified personnel
- Creation and management of franchising programs.
Services for Casinos and Gaming Halls
- Internal reorganization.
- Development of marketing and media plans.
- Casino positioning analysis.
- Implementation of customer loyalty tools.
- Internal staff assessment.
- Strategic and operational consulting in support of top management.
- Definition, start-up, and reorganization of restaurants, bars, clubs, and related services.
- Event creation and management.
- Design, production, and printing of brochures, flyers, catalogs, and merchandising.
- Recruitment of qualified personnel
- Analysis and redesign of gaming hall layouts.
- Implementation of new games or gaming levels.
- Promotion of new gaming offers.
- Support to casino gaming and entertainment management.